Sanako is a Finnish Educational Tech company helping schools and language teachers to improve language teaching efficiency and results.
For the last 60 years Sanako has been committed to helping as many people as possible to learn a new language. We’ve always sought to ensure that all learners and educators have equal access (wherever possible) to our products and services. We’re constantly working to ensure that our software tools are usable and enjoyable for everyone.
At the simplest level, Sanako Connect is a wholly digital solution, so learners and educators can easily make full use of it wherever they are and whenever they have access to the internet. The solutions enable users to quickly access all the benefits associated with physical language laboratories through a wide variety of devices including laptops, Chromebooks or tablets.
More usually, the term accessibility refers to the strategies, standards and resources used by digital businesses to make web-based services accessible to people with disabilities. Importantly, such equality of access is ensured through legislation in the form of European Union Directives and American federal and state laws. Sanako is also committed to following the global Web Content Accessibility Guidelines (WCAG). These form part of a series of guidelines published by the Web Accessibility Initiative (WAI).
As a provider of education technology, Sanako’s web accessibility performance has to meet a higher standard than most. In order to sell to education institutions in the EU and the USA, Sanako’s products (including Connect) need to follow relevant legal standards, which translate to following WCAG 2.1 Level AA specifications. We’re currently working at pace to ensure that our products are suitably “perceivable, operable, understandable and robust” to exceed all of the rigorous standards at this level.
Work is nearing completion on ensuring that our student-facing app meets WCAG 2.1 Level AA compliance. Sanako is also confident that the app for teachers will also be compliant to these exciting standards by Spring 2021.
Sanako’s approach to exceeding such standards combines extensive in-house expertise in design and technical development with company-wide user-research. This helps us to constantly improve key existing components and to develop new components, based on insights from our users globally. Such a powerful combination gives us a clear view on what needs to be improved and how.
This approach has been instrumental in helping us to improve accessibility across Sanako’s product range. Three specific examples of changes we’ve made follow below.
Ensuring that all student app users can access all elements of Connect via their keyboard has been one of our biggest recent accessibility achievements. This is widely recognised as one of the most important aspects of web accessibility as users with motor impairments rely on keyboards. As do those who lack fine muscle control or those who have little or no use of their hands.
As illustrated above, recent changes to Connect mean that users can control all functionality through the keyboard. Using a series of simple keyboard shortcuts, users can, for example, activate / close recording or zoom in and zoom out of a piece of content.
Text transcripts and captions
Ensuring that users with hearing impairment are able to fully access our software clearly presents particular challenges to the Sanako Connect team, given the importance of listening in language learning.
Sanako are currently working to develop a caption / subtitling support for student users to more easily consume audio and video content this Spring. This solution will enable users with auditory disabilities to read a synchronized text transcript or caption whenever a sound is heard. Importantly the text will be highlighted so that users know exactly what point of the content they are at.
Buttons and icons
Significant focus has also been given to ensuring that the design of Connect’s user experience and user interface meets the WCAG guidelines. As a result, the colour scheme used throughout is at least AA compliant and all font sizes are highly readable.
As the above example demonstrates, Sanako has also ensured that icons and colours have been added to pop-up boxes to indicate that action is required. All buttons have also been redesigned to stand out on the page and to exceed web accessibility guidelines.
Where the pop-up indicates an action is required by the user, we’ve also ensured that screen readers and screen magnifiers respond accordingly to support users who are blind or have limited vision. As a result, screen readers will interrupt output to announce and/or display the alert message.
Unfortunately, it’s not possible for Sanako to adapt every product feature to ensure that we meet recommended guidelines. We cannot, for example, ensure that all materials developed and posted by teachers via Connect are fully accessible for all their learners. So we seek to support educators (and learners) to improve their own practice by providing extensive guidance materials, helping them to identify where changes need to be made.
We’re also always open to feedback from educators and learners about where Sanako needs to make changes to our products to maximize accessibility. All three of the above enhancements came about as a result of feedback from users, so please don’t hesitate to contact us via firstname.lastname@example.org if you’re experiencing any accessibility issues. And we’d also love to hear from you with any suggestions to make your language learning experience with Sanako even more accessibility-friendly!